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kca consultants Our partner in Dubai

“Behind every Case Number is a Real Human, impacted by a problem to be solved”

We pride ourselves with always providing our clients with the most comprehensive and integrated Customer Experience and Quality Management solutions. Our strong cross functional expertise allows us to be a one-stop-shop for all our customer's integrated transformation and L&D needs.

We help solve our clients’ problems through

  • Consulting
  • Learning & Development Solutions
  • Awards Management and Preparation
  • Corporate Speaking Engagements

Since 2013 KCA Consultants operates as a local onshore Dubai DED registered and VAT registered business, not a free zone entity.

We stand for 
Strategy | Service | Quality | Development


We believe all stakeholders deserve better and that our work transforms lives, businesses and societies. Therefore, we enable individuals and organizations to identify and reach their full potential in Strategy, Service, Quality, and Development.


Become the strongest change catalyst and global partner of choice for organizations on their journey to achieve transformation towards holistic Corporate and Service Strategies, and Implementations of Customer Experience, Service Quality and Innovative Organizational and Individual Development.


We are Credible, Honest and Ethical in all our Behaviors and Actions and strive to be Altruistic in all our approaches


We are Confident and Ambitious, attempting Excellence and Pragmatic Impact through Expertise and Knowledgeable Leadership


We are making a Difference through Holistic Collaboration and Cooperation, Understanding our Customers and the Stakeholders, Guiding and Involving them in the Partnership to Joint Learning, Development and Achievement


We are Courageous and Agile in our approaches to achieving positive Change and interpret Innovation as Creativity combined with Implementation

Our Services


  • Corporate Strategy & Balanced Scorecard
  • Customer Experience (CX) Management & Strategy
  • Quality Management (TQM, Six Sigma, LEAN)
  • Project & Program Management
  • Innovation Management
  • Operations & Process Optimization
  • HR Strategy

Learning & Development

  • Customer Experience Management & CXPA Programs
  • Design Thinking & Innovation Management
  • Program & Project Management
  • Quality Management
  • Leadership Development & Nationalization Programs


  • Award Submission Preparation
  • Reviews, Assessments & Mock Audits
  • Framework Consulting
  • Award Judging

Corporate Speaker Engagements

What we do best

Fully Integrated CX and Organizational Development

We believe that CX cannot be seen in isolation. That is why we help our clients achieve lasting and sustainable improvements and outstanding end-to-end Customer Experiences by integrating their Corporate Strategy, Operations and Customer Service Delivery, HR and Culture Management, Quality Management, and Branding/Marketing in a truly holistic way.

Our award-winning expertise does not only include all aspects of CXM, but also covers Lean, Six Sigma, TQM, Strategy Management/Balanced Scorecard, ITSM and HR Culture Management. Through our extensive network of recognized global experts and technical solutions providers we can always provide our clients with access to the highest levels of experience and expertise, customized to the respective needs of the assignment and problem at hand. As such we are truly an integrative one-stop-shop provider with a global reach for all your CX, Business Improvement and Training needs.

Training and L&D Solutions

The Customer Experience Professionals Association (CXPA) awarded KCA Consultants with the status of CXPA Recognized Training Provider (RTP). Having gone through the rigorous vetting and evaluation process to achieve this designation means that you can trust us with all your L&D and Training needs.

Adhering to the highest review standards of CXPA, we can assure that our CX, CCXP Preparation, Innovation and Design Thinking, Strategy and Quality Management Training programs have been tried and tested, and delivered by our L&D Experts to a wide range of clients across many industries and sectors.

CX and Excellence Model Award Preparation and Assessments

Many organizations strive to get external recognition through one of the many Quality and Excellence Model Award schemes offered.

Our highly skilled KCA resources are directly involved with virtually all the mayor award schemes and firsthand knowledge on the requirements for preparations and submission documentation,  assessment approaches, judging criteria, as well as coaching and mock assessment strategies.

CX Training

The CCXP examination is built around six competencies, each of which includes specific job tasks.  For these, key knowledge, skill, and ability areas were identified to serve as the basis for the exam questions.

The certification exam consists of 100 items.  All items are multiple-choice, with one correct answer and three incorrect options.
The score required to pass the examination is 80%.  This passing point was established according to accepted practices for standardized testing, and it reflects the difficulty of individual examination items, as well as the overall difficulty of the exam.

Training and Development Programs

Customer Experience Management

KCA is one of only seven Recognized Training Providers (RTP) globally by the Customer Experience Professional Association (CXPA) –

- Customer Experience Management – CXPA Framework

  • CX101 Foundation (2 days)
  • Associate Program (3 days)
  • Practitioner Program (5 days)

- Certified Customer Experience Professional (CCXP) Exam Preparation (either as add-on to Practitioner, or as a standalone 2 days primer)
- Design Thinking (Human Centered Creative Problem Solving) (3-5 days, depending on modules chosen by the client)

Quality Management

  • Quality Management 101 (3 days)
  • Six Sigma and Process Management (3-5 days, depending on modules chosen by client and level of participants)
  • LEAN in Banking (2-5 days, depending on modules chosen by client)
  • Total Quality Management (TQM) (3-5 days)
  • Strategic Quality Management (5 days)
  • Introduction to Root Cause Analysis (RCA) (3 days)
  • Corrective Action / Preventive Action Approaches (CAPA) Workshop (2-3 days)
  • Cost of Quality (CoQ) (3 days)
  • Quality Auditing and Control (3 days)

Innovation Management & Creativity

  • Creativity & Innovation Management (3-5 days, depending on modules chosen by client)
  • Design Thinking (Human Centered Creative Problem Solving) (3-5 days, depending on modules chosen by the client)
  • Organizational and Departmental Communication (ODP) (3 days)

Project Management

  • Strategic Project & Program Management (3-5 days, depending on modules chosen by the client)
  • Project Control Approaches (3 days)

Strategy Management

  • Kaplan Norton Balanced Scorecard (BSC) (5 days)
  • Strategy Management Primer (3-5 days, depending on modules chosen by the client)

KCA customizes programs to client needs and industry. Due to the modular structure of the KCA training programs, various topics can be combined into more targeted training programs that address our client specific talent pool and capacity/capability structures.